Support

Need a hand? Here are answers to the questions we hear most. For anything else, write to support@taphive.com or use Report a bug in the app's Settings.

I'm not getting notifications

Check that notifications are allowed for Fit Machines in the Settings app, and that Allow notifications is on in Fit Machines under Settings > Notifications. They come at the time you pick there (9:00 by default) on the day a routine is due. If it still isn't done, the machine nudges you twice more, three days apart.

How do I share my machines with someone?

In Fit Machines, go to Settings > Household > Share this household. You both need to be signed in to iCloud. Everyone in the household sees the same machines, gets the notifications and can tick off routines.

My machines don't show up on my other devices

Make sure each device is signed in to the same Apple Account, with iCloud turned on for Fit Machines (Settings > your name > iCloud). Changes can take a moment to arrive, especially the first time you open the app.

How do I get the extra machines?

Three can be earned for free: the fan for ticking off 10 routines, the record player for having at least 3 machines all fit at the same time, and the rice cooker for sharing your household with someone who joins. The Gym Membership unlocks all of them, and every new machine we add.

How do I manage or cancel the Gym Membership?

Open Settings on your iPhone or iPad, tap your name, then Subscriptions. Members can also tap Manage subscription on the Gym Membership page in the app, from the banner at the top of Settings. On a new device, tap Restore purchases on that page.

Can I suggest a machine?

Please do. Use Request a machine in the app's Settings, or email us. Tell us which machine and what it needs to stay fit.